The Overseas Students Ombudsman (OSO):
- investigates complaints about problems that intending, current or former overseas students have with private schools, colleges and universities (education providers) in Australia.
- provides information about best practice complaints handling to help private education providers manage internal complaints effectively
- publishes reports on problems and broader issues in international education that we identify through investigations.
The OSO will only investigate if you have already made a formal complaint to your college or institute and you are not satisfied with the results.
There is information in other languages here: http://www.ombudsman.gov.au/about/overseas-students/translations